1) Who We Are & Purpose

LVP provides educational resources, practice materials, and utility tools to help users expand their knowledge in the low-voltage field. We are not affiliated with, endorsed by, or sponsored by any certification body, manufacturer, or other third party in the industry.

2) Information We Collect

A. Information you provide

• Account & Profile: name/username, email, password (hashed), role/tier, and preferences.
• Purchases & Subscriptions: plan selections and transaction metadata. Payments are processed by Stripe; LVP does not store full card numbers.
• Support/Contact: messages you send via our contact form or email.
• Content used in tools: e.g., photos for Photo→PDF, floor plans, notes, or files you choose to process.

B. Information collected automatically

• Device & Usage: IP address, browser type, OS, pages viewed, timestamps, and similar logs.
• Cookies/Local Storage: used to keep you signed in, secure the site, and remember settings.

C. Information from third parties

• Stripe (Payments): we receive limited transaction details from Stripe to activate access. See stripe.com/privacy.
• Email (Gmail): messages are handled through Google’s email infrastructure.

3) How We Use Information

• Operate, maintain, and secure the Services.
• Create and manage accounts; process payments.
• Deliver technical features like calculators, planners, and practice content.
• Communicate with you regarding account updates or support.
• Detect and prevent fraud or security incidents.
• Comply with legal obligations.

4) Client-Side Tools & Your Files

Many tools are designed to run locally in your browser (e.g., photo-to-PDF). When a tool runs in-browser, your files are processed on your device and are not uploaded to our servers unless you explicitly choose to save or sync them.

5) Cookies & Similar Technologies

We use essential cookies to sign you in and secure the site. We do not use advertising cookies. You can control cookies through your browser, though disabling them may break core functionality.

6) How We Disclose Information

We do not sell personal information, and we do not share personal information for behavioral advertising.

7) Your Choices

• Account Settings: update profile information in your dashboard.
• Emails: managing support communications via reply.
• Cookies: manage via your browser settings.

8) State Privacy Rights (U.S.)

Depending on your state, you may have rights to access, correct, or delete personal information. To submit a request, use our Contact Us page.

9) Security

We use reasonable safeguards including HTTPS in transit and access controls. No method is 100% secure; you are responsible for maintaining your account credential confidentiality.

10) Data Retention

• Account data: retained while active and as needed for legal/compliance records.
• Financial records: retained as required by tax laws (typically up to 7 years).
• User uploads: generally not stored on servers if tool is client-side; otherwise, kept only as long as needed.

11) International Transfers

We primarily process data in the United States. Service providers may process data in other countries subject to their contractual commitments.

12) Children’s Privacy

Services are not directed to children under 13. We do not knowingly collect information from children under 13.

13) Contact Us

For questions or privacy requests, please contact us via the Contact Us page.